Returns & Refunds
If you are contracting with us via the Site, you have the right to cancel, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. You then have 14 days to return the goods once we have been informed about your cancellation. A refund, corresponding to the cost of the goods and the cost for the standard delivery we offer customers on our Site, will be given within 14 days after having received the returned products. Standard delivery cost shall be interpreted as the least expensive delivery method we offer on the Site, provided that it is a common and generally acceptable method of delivery. Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. Please note that perishable foods are exempted from this 14-day cancelling right (in accordance with UK consumer law).
Since we sell food products, customer’s health and safety is very important to us. We sell our products as sealed products for health protection and hygiene reasons. Therefore, we only accept returns, being made in accordance with the foregoing section, if the product is in a resaleable condition when we receive it. This means that the packaging of the product and any plastic seal/cellophane wrapping covering such packaging must be intact and cannot be broken or damaged.
A product ordered from the Site that is deemed to be faulty, can be returned to the Company free of charge with the entitlement of a refund as long as the product is returned within 30 days from when you received the faulty product.
If you wish to use your right to cancel your contract with us or return a faulty product, you must contact us at email@example.com before returning any products.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.